Hjelp og støtte
Finn svar på spørsmålene dine eller kontakt teamet vårt.
mailKontakt oss
Teamet vårt svarer vanligvis innen 48 arbeidstimer.
support_agent
Generell støtte
support@luminir.ioshield
Personvern og data
privacy@luminir.iogavel
GDPR / Personvernombud
dpo@luminir.ioGjennomsnittlig svartid: 48 arbeidstimer.
helpOfte stilte spørsmål
How do I analyze a suspicious email?expand_more
Forward the email to sjekk@luminir.io from one of your verified email addresses. You'll receive the analysis result within seconds via email, push notification, or in the app.
How do I analyze a suspicious SMS?expand_more
Open the app, go to 'Analyze', paste the SMS content, and tap 'Analyze'. You can also take a screenshot and upload it.
Is my data safe?expand_more
Yes. All data is encrypted in transit (TLS 1.3) and at rest (AES-256). Your emails and SMS are analyzed in real-time and never stored in their original form. We are GDPR compliant.
How do I delete my account?expand_more
Go to Settings > Danger zone > Delete my account. All your personal data will be permanently deleted. Analyzed emails will be anonymized and retained for service improvement.
Can I get a refund?expand_more
Refunds are handled on a case-by-case basis. Contact support@luminir.io with your subscription details and we'll assist you.
How accurate is the analysis?expand_more
Our AI achieves over 99% accuracy in threat detection. However, no system is perfect. Always exercise caution with suspicious messages, even if marked as safe.
What languages are supported?expand_more
Luminir supports 24 languages for the interface and can analyze messages in any language.
How do I exercise my GDPR rights?expand_more
Send your request to privacy@luminir.io or dpo@luminir.io. We will respond within 30 days as required by law.